Effective from: 01-June-2023

This Privacy Policy describes how Grocify.pk (“Grocify,” “we,” “our,” or “us”) collects, uses, discloses, and protects the personal information of users (“Users” or “you”) who access or use the Grocify.pk website (“Website”) and its related services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, delivery address, and payment information when you register an account, place an order, or communicate with us.

1.2 Usage Information: We may collect information about your use of the Website, including your IP address, device information, browser type, operating system, and browsing behavior. This information helps us improve the Website and provide a personalized experience.

1.3 Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your preferences, track your interactions with the Website, and customize your experience. You can manage your cookie preferences through your browser settings.

2. Use of Information:

2.1 We may use the personal information we collect to:

• Process and fulfill your orders and provide customer support.
• Send you order confirmations, delivery updates, and other transactional communications.
• Improve our products, services, and the overall user experience.
• Personalize your experience and provide tailored recommendations.
• Communicate with you about promotions, offers, and updates.
• Respond to your inquiries and address your concerns.
• Detect and prevent fraudulent activities and ensure the security of the Website.

3. Disclosure of Information:

3.1 We may share your personal information with:

• Third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and customer support providers.
• Business partners and affiliates for marketing and promotional purposes, with your consent or as permitted by applicable laws.
• Law enforcement agencies, government authorities, or legal entities when required by law or to protect our legal rights, safety, and security.
• Other Users when necessary for order fulfillment, such as sharing your contact details with delivery partners.

3.2 We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security:

4.1 We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Third-Party Links and Services:

5.1 The Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

6. Children’s Privacy:

6.1 The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child, please contact us, and we will take appropriate steps to delete the information.

7. Changes to the Privacy Policy:

7.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically.

8. Contact Us:

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at Customer Care.